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Troubleshooting

Here are some common issues that can occur when working with Microsoft Teams and Schedules:

Error Message: "There was a problem reaching this app"​

This usually indicates a temporary issue with the Microsoft Teams Client or network access.

To verify this, you can open the app inside the browser: https://teams.microsoft.com/l/app/64efdfeb-781c-4c81-ab3a-fced212e50db?webjoin=true

If this doesn't work as well, please contact support@devsym.de

Error message screenshot

If your organization requires admin consent for enterprise applications, a global administrator needs to grant consent in the Azure Portal. This is typically required when certain permissions need to be granted organization-wide.

Follow these steps to grant admin consent for the Schedules application:

  1. Sign in to the Azure Portal as a Global Administrator
  2. Navigate to Microsoft Entra ID (formerly Azure Active Directory)
  3. Go to Enterprise applications
  4. Find and select the Schedules application

Enterprise applications list

  1. Click on Permissions in the left sidebar
  2. Click the Grant admin consent button
  3. Review the requested permissions and click Accept

Grant admin consent

For a detailed walkthrough, watch this video tutorial:

tip

Only users with Global Administrator or Privileged Role Administrator roles can grant admin consent for enterprise applications.

If you need assistance with granting admin consent, please contact support@devsym.de

App Not Visible in Teams​

If users cannot find the Schedules app in their Microsoft Teams client, especially on mobile devices, this may be due to app setup policies in your organization.

How to Make the App Visible​

Global administrators can make the app visible by adding it to the Teams app setup policy:

  1. Navigate to the Teams Admin Center - App Setup Policies
  2. Click on Global (Org-wide default)
  3. Click Add apps
  4. Search for the app name (e.g., "Schedules")
  5. Click Add
  6. Click Save

Watch this video tutorial demonstrating the complete process:

If the video does not play, you can download it here.

info

Changes to app setup policies may take a few hours to propagate to all users. Users may need to restart their Teams client to see the app.

If you still cannot find the app after following these steps, please contact support@devsym.de