Licensing and subscriptions
Open the subscription/licence entry in the app menu to see Status, Quantity and In use. During a trial, the app shows remaining trial time rather than a purchased quantity.
What uses a seat?
Licensing counts active people added to planning lists across the organization, not just people granted app roles. This includes manually added people. The same user ID in multiple schedules counts once; separate manual entries have separate identities and can count separately. Archived entries do not count, but a person still active in another schedule continues to use a seat.
Before purchasing or restoring people, compare Quantity with In use. Adding or restoring people requires an active subscription with enough seats, or an eligible trial. Archiving preserves appointments and frees a seat if the person has no other active planning entry. It does not reduce the purchased quantity or automatically change billing.
Manage the subscription
Use Manage subscription to open the management page for your purchase. The app supports Microsoft Marketplace subscriptions and direct purchases; the displayed link depends on the subscription. Follow that provider's instructions to change quantity or cancel. Contact the purchasing administrator if you do not have billing access.
An administrator can redeem a supplied licence key using the licence redemption form. Do not share the key in screenshots or support messages. After activation or a quantity change, reopen the subscription view and verify status and available seats.
Status and common blockers
| Status | What to check |
|---|---|
| Trial | Remaining trial days and the purchase action shown in the app |
| Activation pending | Complete purchase/activation, then verify the status again |
| Active | Enough seats for the people you want to add or restore |
| Paused / Cancelled | Review the subscription with the purchasing administrator or provider |
If a completed purchase is not reflected, contact Support with the status, quantity, in-use count and purchase channel. Do not send payment details or licence keys. Deleting a person, removing a Teams tab or requesting organization data deletion is not a subscription cancellation.