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Support and Assistance

Contact support@devsym.de for help. Use the app's Feedback form for feature suggestions or non-urgent feedback. Check Troubleshooting first where possible.

Include useful diagnostic details​

  • What you expected and what actually happened.
  • Steps to reproduce, including whether it happens consistently.
  • Approximate time and timezone of the issue.
  • App version from the app information screen.
  • Teams desktop/web/mobile, device operating system and browser where relevant.
  • Global schedule or the affected channel/chat schedule; your Schedules role.
  • For display issues: calendar view/date, effective timezone, hidden groups and Outlook overlay state.
  • For subscription issues: status, quantity, in-use count and purchase channel.
  • For notifications: Teams/email, whether another user made the change, and the settings already checked.
  • A redacted screenshot or exact error text, if available.
warning

Do not send passwords, API keys, access tokens, licence keys, payment details or full ICS subscription URLs. Remove confidential appointment details and unrelated personal information from screenshots. Do not send a full Excel export unless support specifically requests it through an appropriate channel.